Terms and Conditions

At PERU ADVENTURES TRAVEL, our goal is to offer quality service with good value for money.

To ensure a safe and smooth trip with PERU ADVENTURES TRAVEL, it is important that you understand the prices, services, responsibilities, cancellation policies, and refunds. We strongly recommend that you read the following Terms and Conditions carefully:

1. Tour Price

Prices vary according to the following factors:

• The season of the year when the tour takes place, as during the high season demand is higher and prices may increase, especially during Peruvian national holidays such as Easter (Holy Week) and Independence Day (Fiestas Patrias)
• Reservation date: Especially if booked online in advance, as this can allow access to better prices.
• Additional services booked: Such as equipment rental, transfers, national park tickets, among others.
• Type of transport and/or service chosen: Shared or private.
• Exclusive services required: Guide, cook, and/or assistant, either for the entire group or for a single person.
• Tailor made tours: Involve greater logistics, including staff, camping equipment, pack animals, porters, and guides.
• Full packages: Including domestic flights, bus tickets, transfers, and accommodation.

2. Disclaimer

• Our company does not assume responsibility for trips canceled or delayed due to acts of vandalism, terrorism, riots, strikes, wars, political conflicts, weather conditions, natural disasters, mechanical failures, or any other irregularity caused by a third party, and/or any factors that imply additional expenses or itinerary changes.
• Our company is not responsible for adverse situations that may occur to our clients during the course of the expedition, such as losses, accidents beyond our control, damages, injuries, illnesses, pregnancy, physical or mental disabilities that may endanger the health or integrity of the client or others. Therefore, the Company WILL NOT recognize any claims or partial or total refunds for the mentioned concepts.
• Our company does not assume expenses resulting from abandoning the trek and/or expedition before completing the itinerary due to medical issues, emergency rescue and/or evacuation, weather problems, or medical treatment.

3. Cancellation Policy:

Cancellations made more than 20 days prior to the tour start date can be rescheduled at no cost or a refund can be requested. In this case, the refund will be subject to a 15% deduction for service fees and/or commissions, which will be deducted at the time of the refund.

Cancellations made less than 20 days prior to the tour start date will incur a 100% penalty. No refunds or rescheduling will be provided,regardless of the reason.

In case of no-show or late arrival at the departure time, the deposit will not be refunded, nor will a change to another tour be allowed.

4. How is the Money Refunded?

There are 2 options for us to refund your money:

• CREDIT (Valid 1 year): The client may request that the applicable amount be converted into a credit voucher for future trips or transferred to another person who wishes to make a reservation with PERU ADVENTURES TRAVEL.
• Refund: You can request your refund through our customer service channels, Email or WhatsApp. We will process the refund as soon as we verify that it complies with the refund policies.
  • Once we approve your refund, it will be processed within 5 business days during office hours.
  • The refund may be made through the payment method preferred by the client, subject to prior coordination with PERU ADVENTURES TRAVEL.
  • The client is responsible for any commission, bank fee, transfer cost, or other charge generated by the method used to receive the refund.
  • If the client is in the city of Huaraz, they may also request a cash refund, subject to prior coordination.
  • If the refund is issued to the same credit or debit card used to make the reservation. your bank may take up to 15 business days to reflect the refund on your statement, although it usually takes less than 10 days.

Last updated: October 25, 2026 8:41 pm PET (UTC−5)